CUSTOMER SERVICE

The DRYKORN customer service team is there for you from Monday to Friday from 9.00 am to 6.00 pm.

T +49 800 522 3510 (Germany)
T +49 38874249003 (International)

You can also send us an email. Our goal is to respond to you within the next 24-48 hours, but we are currently dealing with a higher than usual volume of emails, it may take a bit longer. Thank you for your patience!

WRITE US

Your questions, our answers

Do you have any questions about DRYKORN?  We are glad to help! Here you'll find some answers to the most frequently asked questions. If you don't find what you are looking for, please don't hessitate to contact our customer care team. 

GENERAL

On the shopping cart menu and during the checkout process you can enter a voucher code. 

Click on the account button in the top navigation bar and click on “I have forgotten my password”. Then enter your email address and simply click on the link in the email that is sent out to that account. Then you can set a new password for your account.

Simply click on the unsubscribe link in one of our newsletters to be automatically unsubscribed from all future emails. 

No, you don’t need an account to order at DRYKORN. You can check out as a guest. Simply select “do not create customer account” in the checkout.

PAYMENT

We accept the following payment methods:
Paypal, credit card, Klarna: pay later, payment in advance, Apple Pay, iDeal.
Please note, that we can not accept every payment method for every shipping country. If a payment method is applicable is automaticallychecked in each order process.

By using pay later you can try out your order before you pay. You’ll have 30 days to pay your order. You only pay for what you decide to keep. You’ll recieve yor invoice directly from Klarna via email or the Klarna app.

By using “paid in advance” as a payment method you directly have to transfer the correct amount to our bank account. Please use your order number as the reference number. In the order confirmation you’ll find all the relevant details. Please note that we can only send out your order after we recieved payment. 

SHIPPING

We deliver to the following countries:
Australia, Austria, Bahrain, Belgium, Bulgaria, Canada, China, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Monaco, Morocco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Tunisia, Turkey, United Arab Emirates, United Kingdom, USA, Vietnam.

 

Shipping costs depend on your delivery country and the order total: 

  • Germany: The cost of standard delivery is 4.90 €. From 300 € order value shipping is free. Return shipping is always free.
  • Norway & United Kingom: The cost for standard delivery is 9.90 €. From 300 € order value shipping is free. Return shipping costs must be paid by the customer.
  • Switzerland: The cost of standard delivery is 9.00 CHF. From 300 CHF order value the shipping is free of charge.
  • Denmark: The cost for standard delivery is 50 DKK. From 2000 DKK order value the shipping is free of charge. Return shipping costs must be paid by the customer.
  • EU: The cost for standard delivery is 6.90 €. From 300 € order value shipping is free. Return shipping is free in Austria and the Netherlands.
  • All other countries served: The costs are listed individually in the checkout depending on the country of delivery and order volume.

Yes. During the checkout process, you have the option of entering a different shipping address. Please note that this could negatively affect the possibility to use Klarna as a payment method. 

You will receive a shipping confirmation as soon as your package leaves our warehouse. The shipping confirmation has a tracking number, which you can use to track the shipment. 

Yes. If you have a customer account, you can see the current status of your order, delivery and payment status. You will also get shipping confirmations via email, including a tracking number.

All orders on drykorn.com are shipped with DHL Paket or DHL Express. The only exceptions are shipments to Switzerland with Swiss Post and to Austria with Post AT.

Orders placed on working days before 1 PM will be shipped the same day by DHL Paket, DHL Express, Swiss Post or Post AT. Delivery to Germany takes 1-3 working days, outside Germany 2-5 working days.

No, there are no customs duties or additional taxes.

RETURNS

Yes, you can return your order partially or completely within 30 days. Our boxer shorts are excluded from returns. For returns from Germany, Austria, Switzerland, the Netherlands, and Belgium, DRYKORN covers the return shipping costs. For returns from Germany, Austria, or Switzerland, please use our digital returns portal (QR code on your invoice). Returns from the Netherlands and Belgium can be sent using the enclosed return label. Once the return has been accepted, the purchase amount will be refunded using the same payment method that was used for the order.

As soon as the return is accepted, the purchase price will be credited to the payment method you used to pay for your order. 

You can get a new return label by contacting our service team via email: service@drykorn.com. Alternativly you can call us: 

Within Germany: +49 (0) 800-522 3510
Other EU countries: +49 38874249002

Yes, this is possible. Please use the digital returns portal or the enclosed returns form (Netherlands and Belgium). After checking availability, we will send you the requested item. Please note that underwear cannot be exchanged.

This depends on your delivery country. We cover the return shipping costs for returns from Germany, Austria, Switzerland, Belgium, and the Netherlands. We only cover these costs when using the return label provided by us.

Return shipping costs for all other countries must be covered by the customer.

You will get updates via email on your return status.